Official Legal Document

Privacy Policy

Published by: GUD Company • Tax ID / Business Code: 2400963866 • Effective Date: August 21, 2026

All Applications 📱 GUD Customer 🛵 GUD Employee 🏪 GUD Merchant

Welcome to the GUD Company on-demand service platform (including GUD Customer, GUD Employee, GUD Merchant). We are strictly committed to safeguarding your privacy and personal data in full compliance with international data privacy standards and Google Play / Apple App Store Guidelines.

Our Core Privacy Promise: We only collect data necessary to provide ride-hailing, food delivery, handyman/cleaning, laundry, and merchant services. We never sell or lease your personal information to any third parties for independent marketing purposes.

1. Scope of This Policy

This Privacy Policy applies to all users interacting with the GUD ecosystem:

GUD Customer (com.gud.customer): The passenger, ordering, and booking application for end customers.
GUD Employee (com.gud.employee): The partner driver, service worker, and technician application.
GUD Merchant (com.gud.merchant): The restaurant, food stall, and merchant management application.
Our official website and web services at https://gud.com.vn.

2. Information We Collect

2.1. Information You Directly Provide

Account Identity: Full Name, Registered Mobile Phone Number, Email Address.
Driver & Partner Verification (GUD Employee & Merchant): Government Identity Card (CCCD), Driver’s License, Vehicle Registration Certificate, Bank Account Details for revenue payouts, Food Hygiene and Safety Certificate (for restaurants).
Transaction Data: Booking histories, payment records, reward points, and promotion vouchers.

2.2. Location Data (Foreground & Background Access)

For End Customers (GUD Customer): We collect precise GPS location when the app is actively in use (Foreground) to determine pickup points, delivery destinations, and nearby service providers.
For Driver & Worker Partners (GUD Employee):
Background Location Permission: GUD Employee collects continuous location data even when the app is running in the background or when the phone screen is locked, in order to:
• Allocate the nearest ride/order requests accurately to active drivers.
• Provide Real-time GPS Tracking to customers awaiting passenger pickup or food delivery.
• Measure actual trip mileage accurately for fair fare calculation and safety assurance.

2.3. Device Permissions & Media

Camera & Photos/Storage: Used for uploading profile photos, capturing receipts, photographing handover confirmations, and scanning in-app wallet payment QR codes.
Microphone & Audio: Used strictly for free in-app VoIP calls (WebRTC) between customers and drivers without revealing personal phone numbers.
Push Notifications: Used to alert you of new incoming orders, trip status updates, and customer support messages.

2.4. Biometric Authentication & Face Data (Face ID / Touch ID)

Face Data & Biometric Information Policy:
• No Face Data Collected: Our application utilizes Apple's native LocalAuthentication framework solely to allow users the option of unlocking and logging into the app using Face ID or Touch ID for enhanced security and convenience.
• Strict On-Device Processing (Apple Secure Enclave): All biometric verification is executed entirely locally on the user's physical device within Apple's hardware Secure Enclave. The app never accesses, scans, collects, processes, captures, extracts facial geometric features, or stores any face data or biometric identifiers.
• Only Boolean Outcome Received: The app only receives an authentication outcome flag (success or failure boolean token) from the iOS operating system.
• Zero Retention & Zero Third-Party Sharing: Because no face data is collected, no face data is ever stored on local storage or external servers (retention period is 0 seconds), and no face data is ever shared with, sold to, or disclosed to any third party.

3. Purposes of Data Processing

Authenticate identity and maintain secure login sessions.
Dispatch and execute passenger transport, food delivery, and household cleaning requests.
Accurately calculate trip fares, platform commissions, and payout earnings to partners.
Provide 24/7 customer support and resolve order disputes.
Prevent fraud, abusive promotion usage, and ensure traffic safety.
Comply with legitimate legal and regulatory requests by authorized government authorities.

4. Data Sharing & Third Parties

Between Customers and Drivers/Merchants: Necessary details (Name, photo, pickup/drop-off locations, vehicle license plate) are shared only to fulfill the active service request.
Payment Processors: Transaction tokens are transmitted to licensed banking and payment gateways for wallet top-ups and cash withdrawals.
Legal Obligations: Information is only disclosed when mandated by law or official court orders.

5. User Rights & Account Deletion (Google Play & Apple Guideline 5.1.1(v))

You have full autonomy over your personal data:

Access & Modify: You can edit your profile details at any time in the app settings.
Permanent Account & Data Deletion: You can delete your account directly inside the app (Profile → Account Settings → Delete Account) or submit an instant web request through our public deletion portal: https://gud.com.vn/delete-account. All associated identifying data will be permanently wiped from our production servers within 24 to 48 business hours.

6. Security Measures

We employ high-grade security safeguards: 256-bit SSL/TLS end-to-end encryption for all network traffic, one-way password hashing, strict role-based access control, and redundant automated server backups.

7. Contact Information & Legal Entity

If you have any questions, feedback, or privacy-related requests, please contact our Data Protection Officer:

Company: GUD Company
Tax ID / Business Code: 2400963866
Headquarters: 282 NGUYỄN CÔNG HÃNG , P. BẮC GIANG , TỈNH BẮC NINH
Hotline: 0584158888
Support Email: info@gud.com.vn
Official Website: https://gud.com.vn